Rio13.08.2026, 14:17
Hello,
Thank you for contacting us.
We're sorry to let you know that, after manually reviewing your account, we've had to make the difficult decision to end your time playing Albion Online. Your account has been permanently suspended from the game and website due to involvement in third-party currency transactions (also known as RMT), which violate our Terms and Conditions.
Trades of this nature are generally for game items, game accounts, or Silver, which is a bannable offense as stated in the agreed-upon Terms and Conditions, specifically articles 4.7.1 and 15.6, found here: https://albiononline.com/en/terms_and_conditions
_4.7.1 Users are prohibited from selling, purchasing, renting, leasing, offering, accepting, disseminating or copying Virtual Benefits, including Virtual Currency, within and/or outside the Game - in whatever form – to/from third parties unless expressly permitted by these Terms and Conditions or the Game Rules. Any in-game system that may be provided by the Game or by Sandbox Interactive to trade Virtual Benefits of the Game constitutes such an exception. In this case, the transfer of Virtual Benefits from one User to the other is only permitted if the transfer takes place - no matter if within or outside the Game – either without any form of consideration or with consideration if the consideration consists solely of Virtual Property or Virtual Currency of the Game and such is transferred within the Game itself or via a function provided by the Game. The acquisition of Virtual Benefits in exchange for any form of consideration other than Virtual Property or Virtual Currency of the Game is expressly prohibited. If the User trades or exchanges Virtual Benefits on a large scale without a comparable value in the form of Virtual Property or Virtual Currency obtained within the Game, then it is assumed that the User violates this rule. The User is entitled to provide counter-evidence. For the avoidance of doubt, Users are also prohibited from knowingly supporting, aiding or abetting other Users in breaching this clause 4.7.1._
Our aim is to keep the game fair and enjoyable for everyone, which is why we have a strict zero-tolerance policy for rule-breaking. We understand you might disagree with our decision, and if so, you are welcome to provide us with your counterevidence. However, please note that if you admit to breaking the game rules, this is **not** a condition that may be appealed.
If you have any questions or just want to share your concerns, feel free to reply to this ticket.
Kind regards,
Rio | Senior Customer Care Agent | support@albiononline.com
Albion Online - Craft. Trade. Conquer.
