Dear Revolut Support, I am writing to respectfully request your assistance in disputing an Amazon transaction for which I paid a total of $2,547 but did not receive the merchandise purchased. On September 2, 2026, I placed Amazon Order No. 112-2670735-0335431 for three Apple iPads, which were intended to be delivered to my residential address in Delaware. When the shipment arrived, it was marked as successfully delivered, and I accepted the package believing it contained the three iPads. However, after opening and inspecting it, I discovered that the box was completely empty and none of the products I purchased were inside. Although the shipment was recorded as delivered, I did not receive the merchandise for which I was charged $2,547. I contacted Amazon promptly after discovering the issue and explained that the package had arrived without the items. I fully cooperated with Amazon's investigation, communicated with customer service, provided the information requested, and made every reasonable effort to allow the merchant to investigate and resolve the matter. Despite my cooperation and repeated attempts to resolve the issue directly with Amazon, I have not received the merchandise or a refund. The fact that the package was marked as delivered does not change the fact that the three iPads were not actually received. I placed the order intentionally, paid the requested amount, and expected to receive the products; my dispute is specifically that the package arrived empty. I have acted honestly and in good faith throughout the process and gave Amazon every reasonable opportunity to investigate and correct the situation before seeking assistance from Revolut. I am therefore respectfully requesting that Revolut review this transaction and determine whether it qualifies for a chargeback or other applicable dispute process. The disputed transaction concerns Amazon Order No. 112-2670735-0335431, dated September 2, 2026, for three Apple iPads totaling $2,547. I am prepared to provide the Amazon order details, transaction information, correspondence with Amazon, delivery records, photographs of the package, and any other documentation required to support my claim. I understand that Revolut must conduct its own review and that the outcome depends on the applicable dispute rules and available evidence. Nevertheless, because I paid $2,547 for three specific products and received an empty package instead, I respectfully ask that my case be carefully reviewed and that Revolut assist me in recovering the funds if the transaction is eligible for a chargeback. I have already made every reasonable effort to resolve this matter directly with Amazon and would greatly appreciate Revolut's assistance. Thank you for taking the time to review my dispute and for considering the circumstances and supporting documentation. I look forward to providing any additional information necessary to support my claim.
