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Dear Revolut Support, I am contacting you to request your urgent assistance with an Amazon transaction that has caused me considerable frustration and disappointment, as I have been unable to resolve the situation despite repeated efforts to communicate with the merchant. On 28 September 2026, I placed Amazon Order No. 114-4070464-4401049, with a total value of USD 2,978.38, for one laptop, two Apple iPads, and one graphics card to be delivered to my residential address in Delaware, United States. I completed the payment in full and trusted that Amazon would fulfill its obligation to deliver the products I had purchased. However, despite the shipment being marked as delivered, I discovered that the ordered items were missing. This was extremely upsetting, particularly given the significant amount of money involved and my reasonable expectation that a completed purchase would result in receiving the goods. I paid USD 2,978.38 for these products, yet I have been left without the items and without my money. Immediately after discovering the problem, I contacted Amazon and requested that the situation be investigated. I remained patient throughout the process, responded to communications, provided the requested information, and did everything reasonably possible to assist with the investigation. I approached the matter honestly and in good faith, believing that Amazon would take my concerns seriously and work toward a fair resolution. Unfortunately, despite my continued cooperation and repeated attempts to obtain assistance, the merchant failed to provide a satisfactory outcome. The experience has been particularly frustrating because I fulfilled my financial obligation as a customer, yet I have not received the products for which I paid. I understand that tracking information may indicate that a shipment was delivered, but this does not change the fact that the ordered items never came into my possession. I respectfully ask Revolut to consider the actual circumstances of this dispute and not rely exclusively on the delivery status recorded by Amazon. Before approaching Revolut, I made every reasonable effort to resolve the issue directly with the merchant and gave Amazon sufficient opportunity to investigate and correct the situation. I did not seek to escalate the matter unnecessarily; I simply wanted to receive my order or recover the money I had paid. Unfortunately, my efforts have not produced a solution, and I now need your assistance to protect my interests as a cardholder. I therefore respectfully request that Revolut conduct a thorough review of this transaction and initiate a chargeback for the full amount of USD 2,978.38 on the grounds that the purchased goods were not received. I would be grateful if your disputes team could carefully examine the order information, payment records, delivery details, and any correspondence relating to my attempts to resolve the matter with Amazon. I am ready to provide any additional documentation necessary to support my claim and cooperate fully with your investigation. This situation has caused me significant stress and disappointment, and it is difficult to accept that such a substantial payment has resulted in neither the products I ordered nor a refund. I believe every customer deserves a fair opportunity to recover their money when paid goods are not received, particularly after making genuine efforts to resolve the issue directly with the merchant. I have acted responsibly throughout this process and have exhausted the reasonable options available to me. I am not requesting any additional compensation, only the return of the USD 2,978.38 that I paid for the missing laptop, two Apple iPads, and graphics card. I sincerely hope Revolut will review my case with the attention it deserves and help me reach a fair outcome. Thank you for your time, understanding, and consideration. I respectfully ask for your assistance in recovering my funds and bringing this frustrating matter to a satisfactory conclusion. Kind regards