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Hello,

Although the order was marked as delivered, the parcel I received did not contain the purchased item. The box was empty when I opened it. I contacted Amazon Customer Service immediately and explained the situation. Amazon reviewed my report and issued a refund for the missing item.

Soon afterward, my Amazon account was restricted, which prevents me from accessing the account and communicating further with Amazon or the seller about this matter. Since I did not receive the goods I paid for, I am requesting assistance with opening a chargeback claim for this transaction.

I can provide supporting documents upon request, including the order details, delivery information, evidence of the refund, and my correspondence with Amazon Customer Service.

Thank you for your assistance.