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Dear Revolut Support, I am writing to urgently request your assistance with an unresolved Amazon transaction and to ask Revolut to initiate a chargeback for goods that I paid for in full but never actually received. On 27 July 2026, I placed Amazon Order No. 111-4567786-5508207 for a total amount of USD 2,898.00. The order consisted of two MacBook Air 13-inch laptops, each configured with 16GB of memory and 512GB of storage. Amazon dispatched the order in separate packages to my residential shipping address in Delaware. The packages were delivered to the address and accepted by me in good faith, as I had every reason to believe that they contained the expensive products I had purchased. However, when I opened the packages and carefully checked their contents, I was shocked and extremely concerned to discover that the two MacBook Air laptops were not inside. Despite Amazon showing the shipment as delivered, the actual goods that I purchased and paid USD 2,898.00 for were never received by me. This was extremely distressing because these were high-value items, and I had paid the full purchase price with the clear expectation that the products would be delivered safely and correctly. As soon as I discovered that the laptops were missing, I contacted Amazon and reported the problem without delay. I immediately requested that Amazon investigate what had happened to my order and provide an appropriate resolution. During the entire investigation, I acted honestly, responsibly, and in complete good faith. I cooperated fully with Amazon's requests, responded to communications, answered questions truthfully, provided the information and documentation requested, and remained available for any additional verification or clarification that Amazon required. I made every reasonable effort to help Amazon determine what happened to the missing laptops and gave the merchant sufficient time to investigate the matter. I did not simply contact my card issuer immediately; instead, I first gave Amazon every reasonable opportunity to resolve the issue directly. I genuinely expected that, once the situation was reviewed, Amazon would either locate and deliver the missing products or provide a full refund for the merchandise that I never received. Unfortunately, despite my repeated communications, cooperation, and patience throughout the process, Amazon ultimately failed to provide me with a satisfactory resolution or reimbursement. I have therefore been placed in an unacceptable situation where I have neither the two MacBook Air laptops that I purchased nor the USD 2,898.00 that I paid for them. I want to emphasize that I have acted responsibly throughout this entire matter and have made every reasonable effort to resolve the dispute directly with the merchant before approaching Revolut. I have retained and submitted the relevant documentation and evidence supporting my claim, including information concerning the order, payment, delivery, communications with Amazon, and the subsequent investigation. The fact that Amazon marked the packages as delivered does not change the central issue: the specific products for which I paid were not actually received. I respectfully ask Revolut to carefully review all of the evidence submitted with this dispute and to initiate the appropriate chargeback process for the full amount of USD 2,898.00. This is not a request I make lightly; I have already spent considerable time attempting to resolve the matter directly with Amazon and have cooperated fully with its investigation, but those efforts have unfortunately failed to produce a resolution. I am now asking Revolut for assistance because I have paid in full for two high-value products that I did not receive and have been unable to obtain a refund from the merchant. I sincerely hope that Revolut's disputes team will review my case fairly and take into consideration the evidence, my complete cooperation, and the fact that I exhausted the available options with Amazon before submitting this dispute. I respectfully request your assistance in recovering the full USD 2,898.00 for the two MacBook Air laptops that were paid for but never received. Thank you for taking the time to review my claim and for your assistance in resolving this matter.