Hello Roblox Support Team,
My main account (timokha45222) and associated accounts (including Timokha45224) were recently terminated. I am writing to urgently report that my device and account were compromised by malware (a Remote Access Trojan / RAT), which led to unauthorized access and violations committed without my knowledge or consent.
Prior to the termination, an unauthorized third party gained access to my session and created prohibited content/places on my account. I did not create or publish this content, nor do I support any violations of the Roblox Community Standards.
I have since taken full security measures to secure my environment: my PC has been cleaned, all passwords have been changed, and two-factor authentication has been re-enabled on my email address.
I kindly request that you review the login history, IP logs, and session details for my accounts around the time of the violation to confirm the unauthorized access. I am fully prepared to provide any additional verification necessary to prove ownership of the accounts.
I ask you to please reconsider the termination and help me restore access to my account.
Thank you for your time and assistance.
Best regards,
timokha45222