Dear Revolut Support Team, I am writing to formally request your urgent assistance in initiating a chargeback dispute process for a recent transaction that was entirely unfulfilled by the merchant. After dedicating several weeks to exhausting every available customer service channel with Amazon in an attempt to reach a fair resolution, I have unfortunately reached a complete impasse, leaving me with no other viable recourse but to seek the direct intervention of my card issuer to recover these substantial funds. On 3 July 2026, I placed an authorized order through the Amazon platform under transaction reference Order No. 113-6744796-3916262, which was scheduled for delivery to my designated shipping address and was documented by the merchant as being dispatched in a shipment consisting of three separate, distinct boxes. According to the invoice and order confirmation, this consignment was supposed to contain two Apple Watch devices, one Nvidia GeForce RTX 5070 graphics card, and one Nintendo console. While the courier transit logs indicate that a delivery was successfully completed and the physical package was accepted at the destination in good faith, a critical discrepancy was immediately discovered upon opening the shipment, revealing that the actual merchandise I purchased was entirely absent from the packages. Despite the order arriving in three separate boxes, not a single one of the high-value electronics listed on the invoice was present inside, meaning I have been billed in full for goods that were never successfully delivered. I took immediate action by contacting Amazon’s customer support network on the very same day to officially report the severe discrepancy, provide photographic evidence of the packaging, and request a comprehensive internal investigation into the supply chain error. Throughout the subsequent weeks, I have acted with complete transparency and diligence, remaining fully cooperative with their risk and support teams by answering all follow-up inquiries promptly, verifying my account credentials, and patiently waiting out their requested internal review periods. Regrettably, despite my proactive communication, documentation, and the undeniable fact that the contents of the shipment were missing upon arrival, Amazon has ultimately issued a final refusal to provide either a replacement shipment or a financial refund, effectively forcing me to bear the financial loss for their unfulfilled contract. Since I have strictly adhered to standard consumer protocols by making every reasonable and documented attempt to settle this dispute directly with the merchant before escalating the matter, and given that the merchant has failed to honor the transaction, I am now officially turning to Revolut for consumer protection. I respectfully request that your chargeback department thoroughly review the details and evidence of this case, initiate a formal dispute against the merchant for merchandise not received, and temporarily credit my account while the investigation proceeds. Thank you in advance for your time, diligence, and professional assistance in resolving this matter, and I stand ready to provide any additional transaction receipts, courier details, or correspondence logs that your team may require to ensure a swift and successful resolution.
