Dear Revolut Support, I am contacting you to request assistance with a transaction related to an Amazon order that I have been unable to resolve directly with the merchant. On 2 September 2026, I placed Amazon Order No. 113-0653175-8869821 for a total amount of USD 2,795. The order included four iPads and one pair of AirPods 4, which were shipped by Amazon in separate packages to my residential shipping address in Delaware. The packages were delivered and accepted, and at the time I had no reason to believe that there was an issue with their contents. However, when I opened the packages and checked the items, I discovered that the four iPads and the AirPods 4 were missing. Although the tracking information showed the packages as delivered, the actual products that I had purchased and paid for were not received. As soon as I discovered the problem, I contacted Amazon and reported that the items were missing. I understood that Amazon would need to investigate the circumstances of the shipment, so I cooperated fully with the process and provided all information requested from me. I responded to Amazon's messages and calls, answered the questions I was asked, and provided the relevant details regarding the order and delivery. I also followed up with Amazon several times because I wanted to give the merchant a reasonable opportunity to investigate the situation and resolve it directly. I made every effort to cooperate with Amazon and resolve the matter without involving my card issuer. I waited for the investigation to be completed and remained available if Amazon required any additional information or clarification. Unfortunately, despite my cooperation and repeated attempts to obtain a resolution, Amazon did not provide me with a replacement for the missing products or a refund for the amount paid. The matter therefore remains unresolved, and I have been left without the four iPads and AirPods 4 that I purchased and without the USD 2,795 that I paid for the order. I am therefore requesting that Revolut review this transaction and consider initiating a chargeback on the basis that the goods paid for were not received. I have already attempted to resolve the issue directly with the merchant and have exhausted the reasonable options available to me through Amazon. I am prepared to provide any supporting documentation that may be required, including the Amazon order details, delivery information, correspondence with Amazon, and any other evidence relevant to the claim. I understand that Revolut will need to review the circumstances and supporting evidence before making a decision, and I am willing to cooperate fully with any further investigation or requests for information. My intention is simply to recover the funds for the products that I paid for but did not receive. I would be grateful if your disputes team could review my case and advise me of the next steps required to proceed with the chargeback. Thank you for taking the time to review my claim and for your assistance with this matter. I appreciate your help and look forward to your response.
