Dear Revolut Support, I am writing to request your assistance in relation to an Amazon purchase that remains unresolved despite my repeated attempts to settle the matter directly with the merchant. On 27 July 2026, I placed Amazon Order No. 111-6948092-1903429 with a total value of USD 2,008.98. The order consisted of four Nintendo devices and one pair of AirPods Pro, which Amazon dispatched in separate packages to my residential shipping address in Oregon. The shipments were delivered, and I accepted them believing they contained the products I had purchased. However, after opening the packages, I discovered that the four Nintendo devices and the AirPods Pro were not present. As a result, although Amazon marked the order as delivered, I never actually received the goods for which I had paid in full. I notified Amazon as soon as I became aware of the issue and immediately requested that the matter be investigated. During the following weeks, I fully cooperated with every stage of Amazon’s review process. I responded promptly to emails and telephone calls, answered every question truthfully, supplied all information requested, and remained available whenever additional clarification was required. Throughout the process I acted honestly and in good faith, expecting that the investigation would result in either replacement of the missing products or a refund. Unfortunately, despite my cooperation and numerous follow-up communications, Amazon ultimately declined to provide any satisfactory resolution. I have therefore been left without the four Nintendo devices and the AirPods Pro and without reimbursement for the USD 2,008.98 that I paid. Before contacting Revolut, I made every reasonable effort to resolve this matter directly with the merchant and allowed ample time for Amazon to complete its investigation. Since those efforts have been exhausted without success, I respectfully request that Revolut review my case and initiate the chargeback process for this transaction. I appreciate the time and attention your disputes team gives to customer claims and thank you for considering my request. I believe the documents and evidence submitted with this claim demonstrate that I acted responsibly, cooperated fully with the merchant, and pursued every available option before requesting assistance from my card issuer. I respectfully ask that you help me recover the funds for products that were paid for but never received
