I am writing to you regarding a refund of $2,071.92 from Amazon for order 111-1563844-2434613, which I have not yet received.The order included 6 electronic devices: 3 Apple iPad A16 and 2 Apple AirPods Max and 2 Garmin Vivoactive 5 Smartwatch.Unfortunately, all of the items had technical issues: none of the items would turn on, and they all had display problems.To be honest, this was very unusual problems with every item in a single order, as if I had received a batch of defective products. Because of this, I initiated a return through Amazon and sent back all 6 items using their return drop-off location. After I returned the items, Amazon sent me a confirmation that the items had been received and informed me that the refund would be processed shortly, usually within a few hours. I’m also attaching the confirmation of the items return to Amazon to my inquiry.When the money still hadn’t arrived, I contacted customer service. Their representative, Sarah, checked the order and confirmed that all 7 items had been successfully returned and that the refund had already been processed. I was told that, although refunds are usually credited within a few hours, depending on the bank, it can take up to 7 business days.I waited for the full timeframe, but more than 7 business days passed and I still did not receive my refund.I then contacted Amazon again by phone several times. Unfortunately, the phone agents were unable to provide any additional information or resolve the missing refund. They simply advised me to contact Amazon in writing at cs-reply@amazon.com.I followed their instructions and emailed Amazon explaining that more than 7 business days had already passed. Amazon replied in writing confirming once again that all 7 returned items had been successfully received and processed and that a refund of $2,071.92 had already been issued to my original payment method - visa 8119.Despite Amazon repeatedly confirming that the return was completed and the refund was issued, the money has never appeared in my account! I have done everything requested: I returned all of the items through their official return process, waited for the timeframe they provided, contacted their customer service by phone, and then contacted the email address their representative specifically instructed me to use.I am therefore asking you for assistance in recovering the $2,071.92 that Amazon confirms it refunded but which I have never received.
