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Hello,

I am writing regarding the negative Platinum balance on my account.

The Platinum was removed on the grounds that it originated from a compromised/black-market source. I did not purchase this Platinum from any third-party seller, did not participate in any RMT activity, and had no way of knowing the origin of the Platinum I received in a normal in-game trade.

I did not consent to the unilateral removal of this Platinum from my account. This action appears to have been taken pursuant to CRTC 2026-78, yet I received no proper prior notice of the procedure or legal basis for the debit.

I therefore request:

1. The specific legal basis for the removal of the Platinum;

2. Confirmation that CRTC 2026-78 applies to this case;

3. A calculation of the exact amount of Black Platinum debited and its equivalent value;

4. Information on the compensation procedure and timeframe.

I demand that the negative balance be fully cleared and normal access to the account restored, or that equivalent compensation be provided.

Under the Canadian *Personal Information Protection and Electronic Documents Act* (PIPEDA) and your Privacy Policy, I also request access to the personal information and account data used to justify this debit.

Please provide a substantive response within a reasonable time.  

If the negative balance is not removed and no concrete evidence of my personal violation is provided, I will be forced to protect my interests through an authorized representative acting on my behalf in Canada.

Best regards.