Dear Revolut Support, I am writing to ask for your assistance regarding a disputed Amazon purchase and to request a review of the transaction for chargeback consideration. On 02 September 2026, I placed Amazon Order No. 113-6242548-2136221 with a total value of USD 2,932.91. The order included two MacBook computers and one pair of AirPods 4, all of which were paid for in full as part of the same purchase. The order was shipped to my residential address in Wilmington, Delaware, and Amazon's delivery records indicate that the shipment was delivered. However, upon receiving and opening the package, I discovered that the products I had purchased were not actually present. This was extremely concerning because I had paid USD 2,932.91 for specific electronic products and expected the order to arrive complete and intact. Instead, I was left without the two MacBooks and the AirPods 4 despite the payment having already been processed. I contacted Amazon as soon as I became aware of the problem and asked the merchant to investigate the missing merchandise and review the circumstances surrounding the delivery. I made every reasonable effort to cooperate with Amazon and provided the information requested during its review. I also gave the merchant sufficient time to investigate the issue and resolve it directly, as I wanted to give Amazon a fair opportunity to correct the situation before involving my card issuer. Unfortunately, those efforts did not result in the delivery of the missing products or a refund of the amount charged. At this stage, I have neither received the items included in the order nor recovered the USD 2,932.91 that I paid for them. I understand that Amazon's tracking system may show the shipment as delivered, but the delivery scan itself does not establish that the actual merchandise ordered was received. The issue I am reporting is specifically that the purchased products were missing and therefore were not received by me. I have kept the relevant records relating to this transaction, including the Amazon order details, payment information, delivery records, and communications concerning my attempts to resolve the matter with the merchant. I am prepared to provide Revolut with any supporting documents or additional information that may be necessary for the investigation. I respectfully request that Revolut's disputes team review the transaction and the evidence available and consider initiating the appropriate chargeback procedure for the full amount of USD 2,932.91. I have tried to resolve this situation directly with Amazon before seeking assistance from Revolut, and I am contacting you now because the merchant has not provided a satisfactory resolution. I would greatly appreciate your assistance in reviewing this claim and helping me recover the funds for the two MacBooks and AirPods 4 that were paid for but not received. Thank you for your time, attention, and consideration of my dispute.
