Hello,
Your reply continues to avoid answering the specific questions I have repeatedly asked.
You state that you have “confirmed” my participation in RMT, yet you refuse to provide any concrete evidence, dates, transactions, or details from my account logs. Simply repeating the accusation while withholding all supporting data does not constitute confirmation.
I will ask once more, clearly and for the record:
1. What exact action did I personally take that constitutes Real Money Trading?
2. Did I purchase Platinum from any black-market seller or pay real money to anyone for Platinum? (The answer is no.)
3. How does receiving Platinum in a normal in-game trade automatically make me responsible for the other player’s source of funds?
You claim you cannot provide more specific information “to maintain the effectiveness of the security procedures.” Under the Canadian *Personal Information Protection and Electronic Documents Act* (PIPEDA) and your own Privacy Policy, I am entitled to access the personal information used to make this decision about my account. A blanket refusal without citing a specific legal exemption under PIPEDA is not a valid response.
I therefore formally request, within the timeframe required by PIPEDA (no later than 30 days):
- The specific account data and logs that you claim prove my involvement in RMT;
- A clear legal basis for the removal of Platinum and the imposition of the negative balance — please specify exactly which law, regulation, or legal act you rely on when seizing Platinum in this manner. The current action does not appear to correspond to any applicable Canadian legal provision that would allow unilateral seizure without prior notice and without providing evidence to the account holder (CRTC-2026-78 does not apply to it as you say in your ToS);
- Return of the removed Platinum to my account as compensation for the unilateral debit carried out without proper grounds or notification.
Since you continue to refuse to provide any evidence of my personal involvement in RMT and have left me with a negative balance that I cannot legally clear due to payment restrictions in my region, I demand that the removed Platinum be restored to the account.
If this information is not provided and you continue to respond with the same refusal, I will file a formal complaint with the Office of the Privacy Commissioner of Canada regarding the denial of access to my personal information. I will also pursue protection of my interests through an authorized representative acting on my behalf in Canada.
I expect a substantive response that actually addresses the questions above or immediate and full restore to my account, with a restored Platinum or with a provided equal compensation for it.
