Dear Revolut Support, I am writing to request your assistance in resolving a disputed Amazon transaction and recovering the funds paid for goods that I have not received. On 28 September 2026, I placed Amazon Order No. 111-1212241-6966668 for a total amount of USD 2,967.00, covering two laptops and one pair of headphones intended for delivery to my residential address in Delaware, United States. I completed the payment in full and expected the merchant to fulfill the order as agreed. However, although the shipment was marked as delivered, I did not receive the purchased items. As a result, I have lost access to a substantial amount of money without receiving the goods for which I paid. After discovering the issue, I contacted Amazon to report the missing delivery and requested a proper investigation. I made reasonable efforts to cooperate with the merchant, provided information as needed, and allowed Amazon an opportunity to review the circumstances and resolve the matter. Unfortunately, my attempts to obtain a satisfactory resolution have been unsuccessful, and I remain without the products or a refund. I understand that the tracking information may show the package as delivered, but this status alone does not establish that the goods were actually received by me. I respectfully ask Revolut to assess the circumstances of this transaction carefully and consider the fact that the purchased items never came into my possession. I have tried to resolve the matter directly with Amazon before seeking assistance from Revolut, and I am now requesting your intervention because I have been unable to recover my money through the merchant's support process. I kindly ask your disputes team to review the payment records, order details, available delivery information, and any correspondence concerning my attempts to resolve the issue. I would also appreciate your assistance in initiating a chargeback for the full amount of USD 2,967.00 on the grounds that the goods paid for were not received. I am willing to provide supporting documentation and any additional information required to help your team assess my claim. I made this purchase in good faith and fulfilled my payment obligation, so I believe it is reasonable to expect either delivery of the goods or a refund when the order has not reached me. I am not seeking additional compensation or any amount beyond the original payment; I am simply asking for the return of USD 2,967.00 paid for the two laptops and one pair of headphones that I did not receive. I would be grateful if Revolut could review my case impartially, take the available evidence into account, and assist me in reaching a fair resolution. Thank you for your time and attention to this matter. I look forward to your response and hope that your team can help me recover the funds associated with this disputed transaction. Kind regards
