Dear Revolut Support, I am writing to request your assistance with an unresolved Amazon transaction that I have been unable to settle directly with the merchant despite repeated attempts. On 4 September 2026, I placed Amazon Order No. 111-6683245-9593059, with a total value of USD 2,997.99. The order consisted of one Apple iPad, one Apple MacBook, and one pair of Apple AirPods, which were supposed to be delivered to my residential address in Delaware, United States. Although Amazon marked the shipment as delivered, upon opening the package, I discovered that all three products were missing. Consequently, I paid USD 2,997.99 for goods that I never received. As soon as I discovered the issue, I contacted Amazon and requested an investigation. Throughout the review process, I cooperated fully, responded to communications, provided the requested information, and remained available to answer additional questions. I acted honestly and in good faith, expecting Amazon to either deliver the missing products or issue a full refund. Unfortunately, despite my cooperation and repeated follow-up attempts, Amazon declined to provide a satisfactory resolution. I have therefore been left without the iPad, MacBook, and AirPods and without reimbursement for the amount paid. While I understand that Amazon may rely on delivery tracking information, a delivery confirmation does not necessarily establish that the purchased goods were actually received. The central issue is that the products I paid for were missing from the shipment. I respectfully ask Revolut to consider these circumstances when reviewing my claim. Before contacting Revolut, I made every reasonable effort to resolve the matter directly with Amazon, allowed sufficient time for its investigation, and pursued the available customer service channels. Unfortunately, these efforts were unsuccessful, leaving me with no reasonable alternative but to seek assistance from my card issuer. I therefore request that Revolut review this transaction and initiate a chargeback for the full amount of USD 2,997.99 on the grounds that the goods were not received. I kindly ask your disputes team to review the available evidence, including the order details, payment records, delivery information, and correspondence with Amazon. I am willing to provide any additional documentation required to support my claim. I have acted responsibly throughout this process and exhausted the available options for resolving the dispute directly with the merchant. I am simply seeking reimbursement for products that I paid for but never received. Thank you for your time and consideration. I respectfully ask Revolut to investigate my case and assist me in recovering the USD 2,997.99 charged for the missing products. Kind regards
