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Hi. I want to dispute the payment for my Amazon order.

I received an Amazon package, but there was nothing inside — the box was empty. I immediately contacted support, and they said they would process a refund. But a few days later, for some reason, the refund was cancelled, and the money remained deducted.

Now I can’t log in to my Amazon account, so I wrote to them via email. I still haven’t received a response from support.

I kindly ask for help in disputing this transaction and getting a refund for the order that I actually didn’t receive.