Dear Revolut Support, I am reaching out to request your assistance with an Amazon transaction that remains unresolved and to ask that Revolut review the payment for a possible chargeback. On 2 September 2026, I placed Amazon Order No. 112-3188199-5128243 for a total amount of USD 2,137.00. The order was for three iPads, which I purchased with the clear expectation that all three products would be delivered as ordered. The order was subsequently shipped to my residential address, and the delivery was recorded by Amazon as completed. However, when I received and opened the package, I discovered that the three iPads were not actually present. I was particularly concerned because the transaction involved a significant amount of money, and I had paid the full USD 2,137.00 for products that I ultimately did not receive. After discovering the issue, I contacted Amazon promptly and reported that the merchandise was missing. I asked the merchant to investigate the shipment and determine what had happened to the items associated with my order. I cooperated with Amazon throughout the process, provided the information requested, and gave the merchant a reasonable opportunity to investigate and resolve the matter directly. I did not immediately contact Revolut or attempt to dispute the payment without first approaching Amazon. Instead, I made a genuine effort to obtain a resolution from the merchant and waited for the issue to be addressed. Unfortunately, despite these efforts, the matter has not been satisfactorily resolved. I have not received the three iPads and have also not received reimbursement of the USD 2,137.00 that was charged for the order. I am therefore left without the merchandise I purchased and without the funds that I paid for it. I understand that Amazon's records may show the shipment as delivered, but the delivery status alone does not establish that the actual products contained in the order were received. The essential issue is that the three iPads for which I was charged were not received by me. I have retained the relevant documentation concerning this transaction, including the Amazon order information, payment details, delivery information, and communications relating to my attempts to resolve the matter with the merchant. I am willing to provide any additional documentation or clarification that Revolut may require during its review. I respectfully ask the Revolut disputes team to examine the circumstances of this transaction, consider the evidence supporting my claim, and initiate the appropriate chargeback process for the full amount of USD 2,137.00. I have made every reasonable effort to resolve this matter directly with Amazon before requesting assistance from Revolut, and I am now seeking your help because those efforts have not resulted in the delivery of the goods or a refund. I sincerely hope that my claim will be carefully reviewed and that Revolut will assist me in recovering the funds for the three iPads that I paid for but did not receive. Thank you for taking the time to consider my dispute and for your assistance in bringing this matter to a resolution.
