Hello.
I would like to have my inquiry regarding the payment transaction for my order on Amazon considered. Instead of the ordered item, I received a package without any contents. After contacting Amazon, the store representatives confirmed that they would process a refund.
However, a few days later, the refund was cancelled, and the payment amount remained deducted. Currently, I also cannot log in to my Amazon account and am not receiving a response from the support team via email.
In this regard, I request that this transaction be disputed and that a refund be initiated for the item that was not actually received. If necessary, I am ready to provide order confirmation, correspondence with Amazon, delivery information, and other documents.
