Hi. I want to start the chargeback procedure for my order 114-3166670-2482657 at the Amazon store. I placed an order for 2 Apple 2026 MacBook Air 15-inch Laptop with M5 chip: Built for AI, 15.3-inch Liquid Retina Display, 16GB Unified Memory, 512GB SSD, 12MP Center Stage Camera, Touch ID, Wi-Fi 7; Silver, but instead of my order, an empty box was delivered to me. On the day of delivery, I immediately contacted the store's support service and they confirmed that the order was not delivered correctly and refunded the money. But as of today, there is still no money and my account is blocked. I ask you to understand the situation and help me.
