I am requesting Revolut’s assistance regarding an Amazon transaction of $2,448.00 associated with order 112-7853364-5945820, placed on September 2, 2026. The order consisted of one iPad and one MacBook, which I paid for in full and expected to receive at my residential address. The shipment was subsequently marked as delivered by the carrier, and I received a package identified as being connected with the order. However, when I opened the package and carefully checked its contents, the iPad and MacBook I had purchased were not included. As a result, I did not receive the merchandise for which the full $2,448.00 payment was made. I contacted Amazon promptly after discovering the issue and reported that the contents of the delivered package did not correspond to the items listed in my order. I provided the information requested by Amazon and cooperated with their customer-service representatives throughout the review process. I also allowed Amazon reasonable time to investigate the matter and provided them with an opportunity to resolve the issue directly without involving my financial institution. Despite these efforts and my continued cooperation, the matter remains unresolved, and I have not received either the ordered merchandise or a refund for the amount charged. I am therefore asking Revolut to review this transaction and determine whether it can be handled through the applicable chargeback or card-dispute process. This request specifically concerns the non-receipt of the merchandise purchased in this transaction and is not related to product quality, dissatisfaction with the products, or a change of mind. While the carrier's tracking system shows the parcel as delivered, the actual contents of the package did not contain the products that were purchased and paid for. The delivery status therefore does not reflect the fact that the merchandise itself was missing when I received and opened the package. I can provide documentation supporting my claim, including the Amazon order confirmation, transaction details, delivery information, photographs of the package and its contents, correspondence with Amazon, and any other records relating to the merchant’s investigation. I am also prepared to provide additional information or documentation if Revolut requires it in order to assess the circumstances of the transaction. I understand that Revolut will independently review the matter and determine whether the transaction qualifies under the applicable dispute rules and procedures. I would appreciate it if the transaction could be reviewed based on the actual goods received and the supporting documentation available, rather than relying solely on the carrier’s delivery scan. I have made a genuine effort to resolve the matter directly with Amazon and have cooperated with the merchant throughout the process. Please advise me of the next steps and any specific documents or information required to proceed with the dispute. I am ready to cooperate fully with the review and provide any evidence necessary to support my claim. Thank you for your time and for carefully reviewing this matter. I look forward to receiving confirmation that my dispute request has been received, together with any further instructions regarding the investigation.
