I am reaching out to Revolut regarding an Amazon transaction of $2,948.99 that I would like to have reviewed as a merchandise non-receipt dispute. The transaction corresponds to Amazon order 111-2369314-5437039, placed on September 6, 2026, for two iPad Pro 13-inch devices. I made the payment in full and expected both items included in the order to be delivered to my residential address. The shipment was later recorded as delivered according to the available tracking information, and I received a package associated with the order. However, after opening the package and examining what had been delivered, I found that the two iPad Pro 13-inch devices listed in my order were not inside. The package therefore did not contain the merchandise for which I had paid $2,948.99. I contacted Amazon shortly after discovering the discrepancy and reported that the contents of the package did not match the merchandise shown on my order. I communicated with Amazon support, provided the information requested, and cooperated with the steps they asked me to complete as part of their review. I also allowed the merchant sufficient time to investigate the shipment and attempted to resolve the situation directly with Amazon before contacting Revolut. Despite these efforts, I have not received the ordered devices and the transaction has not been refunded. I am consequently asking Revolut to review the payment and determine whether the circumstances qualify for a chargeback or another applicable card dispute process. My claim is specifically related to the fact that the merchandise purchased in this transaction was not received. It is not based on dissatisfaction with the products, their quality or specifications, or a decision to return them. The issue is that the actual items ordered were absent from the package that I received. I understand that a carrier delivery scan may show the parcel as successfully delivered, but the delivery confirmation does not by itself establish that the purchased merchandise was present inside the parcel. I can provide documentation to support the dispute, including the Amazon order confirmation, transaction records, tracking and delivery information, photographs of the package and its contents, communications with Amazon, and any other documentation related to the merchant’s investigation. I am also willing to provide additional information or evidence if required by Revolut during its review. I understand that Revolut will independently assess the transaction and determine whether it meets the relevant requirements for a dispute. I would therefore appreciate a review that considers both the circumstances of the delivery and the evidence showing what was actually received. I have already made reasonable efforts to resolve the matter directly with Amazon and have cooperated with the merchant throughout the process, but I have not received either the merchandise or a refund of the $2,948.99 transaction. Please advise me of the appropriate next steps for submitting the dispute and let me know if any specific documentation is needed to proceed. I am prepared to cooperate fully with Revolut and provide all relevant evidence requested as part of the investigation. Thank you for taking the time to review this transaction and my circumstances. I would appreciate confirmation of the next steps and any further information required to complete the dispute process.
