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Dear Revolut Support, I am writing to urgently request your assistance with an unresolved Amazon transaction and to ask Revolut to initiate a chargeback for goods that I paid for in full but never actually received. On 6 September 2026, I placed Amazon Order No. 111-3220329-7780224 for a total amount of USD 2,998.99. The order consisted of two high-value electronic products: one ASUS GeForce RTX 5080 graphics card and one MacBook Air 13-inch with 16GB of memory and 256GB of storage. Amazon dispatched the items in separate packages to my residential shipping address in Delaware. When the packages were delivered, I accepted them in good faith because I had every reason to believe that they contained the products I had purchased. However, after opening the packages and carefully checking their contents, I was extremely shocked and concerned to discover that neither the ASUS RTX 5080 nor the MacBook Air was inside. Although Amazon's tracking information showed the packages as delivered, the actual merchandise that I ordered and paid USD 2,998.99 for was never received by me. Given the value of these products, this situation has caused me significant frustration and concern, especially because the full amount had already been charged and I was left without either the goods or my money. As soon as I discovered the problem, I contacted Amazon and requested that the matter be thoroughly investigated. Throughout the entire process, I acted honestly and in good faith and fully cooperated with Amazon's investigation. I responded to communications, answered all questions truthfully, provided the information and documentation requested, and remained available whenever additional clarification was needed. I gave Amazon sufficient time and every reasonable opportunity to investigate what happened and resolve the situation. I genuinely expected that the missing products would either be located and delivered or that I would receive a full refund. Unfortunately, despite my repeated communications, patience, and complete cooperation, Amazon ultimately failed to provide a satisfactory resolution or reimburse me for the amount paid. I am therefore left without the ASUS RTX 5080, without the MacBook Air, and without the USD 2,998.99 that I paid for these products. I would like to emphasize that I did not immediately turn to my card issuer or attempt to bypass Amazon's dispute process. I first made every reasonable effort to resolve the matter directly with the merchant and allowed sufficient time for its investigation. Only after those efforts failed did I seek assistance from Revolut. I have retained the relevant order information, payment records, delivery information, communications with Amazon, and other supporting documentation, and I am prepared to provide any additional evidence required to substantiate my claim. While Amazon's system may indicate that the packages were delivered, this does not change the essential fact that the specific products purchased were not received. I respectfully ask Revolut to carefully review the circumstances of this transaction and all evidence submitted with my dispute and to initiate the appropriate chargeback process for the full amount of USD 2,998.99. I have acted responsibly and transparently throughout this matter and have made every reasonable effort to resolve the issue directly with Amazon before contacting Revolut. I sincerely hope that your disputes team will take into consideration my prompt reporting of the issue, my full cooperation with the merchant's investigation, and the fact that I exhausted the available options with Amazon without receiving the goods or a refund. I respectfully ask Revolut to assist me in recovering the funds for the products that I paid for in full but never received. Thank you for taking the time to carefully review my claim and for your assistance in resolving this matter.