I am submitting a claim regarding an unfulfilled transaction with Amazon. Recently, a package from them was dropped off at my residence, but to my dismay, there was absolutely nothing inside the packaging. I immediately flagged this issue to their customer care team. The agent I chatted with assured me that a full refund was being processed, so I took them at their word and waited.
However, not only did the credit fail to appear on my statement, but I was also shocked to find my Amazon profile abruptly closed. They have completely locked me out of the system and are unresponsive to all my emails. Since I have paid for merchandise I never received and the merchant has cut off all avenues of communication, I am forced to dispute this charge and request a chargeback.
