Dear Revolut Card Disputes Department, I am seeking your assistance with an unresolved Amazon purchase for which I have paid in full but received none of the goods. On 2 September 2026, I placed Amazon Order # 113-1151947-9922648 for three MacBook laptops, paying a total of USD 2,873.91. The order was placed for delivery to my residential address in Delaware, United States. I completed the payment expecting the three laptops to arrive at the specified address, but this did not happen. Although Amazon's tracking information shows the shipment as delivered, I have not received the purchased items. I am extremely disappointed that a transaction of this value remains unresolved despite my attempts to address the problem with the seller. I paid for three specific products and have been left without them, while the full amount has already been charged. After realizing that the order was missing, I contacted Amazon to seek clarification and request a resolution. I wanted to give the merchant a fair opportunity to investigate the delivery and correct the situation. Despite my efforts to obtain assistance, the matter has not been resolved, and I have not received either the merchandise or reimbursement. I am therefore asking Revolut to review this transaction from the perspective of a cardholder who has paid for goods that never arrived. I understand that Amazon may rely on tracking information to indicate completion of a delivery, but I ask that this information not be treated as conclusive proof of receipt. The relevant question is whether the three MacBooks were actually delivered to me at my residential address in Delaware. I would appreciate a careful examination of the available delivery evidence, payment records, and communications relating to my attempts to resolve the issue. Since my direct efforts with Amazon have not produced a satisfactory outcome, I request that Revolut assess my case under the applicable card dispute procedures and consider initiating a chargeback for the full amount of USD 2,873.91 on the grounds of goods not received. I can provide the order confirmation, proof of payment, relevant correspondence, and any other supporting documents required for your investigation. I am prepared to cooperate fully and respond promptly to any additional requests from your disputes team. This situation has caused me considerable concern because I have fulfilled my financial obligation, yet the products I purchased have not reached me. I believe it is important that the dispute be assessed on the available evidence and the actual outcome of the purchase, rather than solely on an electronic delivery notification. I am not seeking additional compensation or any amount beyond the original payment. My request is specifically for the recovery of USD 2,873.91 paid for the three MacBook laptops that I did not receive. I would be grateful if Revolut could investigate this matter impartially, advise me of any further steps necessary, and help me pursue an appropriate resolution. Thank you for your time and consideration. I look forward to your response and sincerely hope that your team can assist me in recovering the money associated with this undelivered order. Kind regards
