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Hello,

I am contacting you to ask for assistance with disputing a card transaction made to Amazon. I placed and paid for an order in full, but when the delivery arrived, the parcel was empty and the items I had purchased were not included.

I contacted Amazon customer service shortly after receiving the package and explained the situation. During my initial communication with their support team, I was told that a refund would be arranged. Based on that information, I expected the matter to be resolved within a few days. However, the refund was later cancelled, and I have not received the payment back.

I have made several additional attempts to contact Amazon by email in order to clarify the status of the case and resolve the issue directly with the merchant. Unfortunately, I have not received a meaningful response, and the issue remains unresolved.

As I did not receive the goods that were paid for and the promised refund has not been completed, I would appreciate it if you could review this transaction and initiate a chargeback or other appropriate dispute procedure. I am prepared to provide any available supporting documents, including order details, delivery information, correspondence with Amazon, and photographs of the package if required.