I am contacting Revolut to request assistance with a disputed Amazon transaction totaling $2,998.00. The payment relates to Amazon order 113-7529258-7154639, which was placed on September 2, 2026, for two MacBook Air 13-inch computers. I completed the payment with the expectation that both items included in the order would be delivered to my residential address. Although the shipment was subsequently shown as delivered in the carrier’s tracking system, the package I received did not contain the two MacBook Air 13-inch computers that were purchased. I discovered the issue when I opened the package and checked the contents after delivery. The items listed in my Amazon order were not present, meaning that the goods I paid for were not actually received. After identifying the problem, I contacted Amazon and explained the situation to their customer support team. I followed the instructions provided to me, supplied the information requested during their investigation, and gave Amazon an opportunity to look into the shipment and resolve the matter directly. I made several efforts to have the issue resolved through Amazon before seeking assistance from Revolut, but the matter has not been satisfactorily resolved. I have not received the ordered MacBook Air devices, nor have I received a refund for the $2,998.00 charged for the transaction. I am therefore asking Revolut to examine the payment and determine whether it may qualify for a chargeback or another appropriate transaction-dispute procedure. The reason for my dispute is the failure to receive the merchandise that was purchased and paid for. This is not a complaint about the condition, specifications, performance, or quality of the products, and it is not a request based on a change of mind or dissatisfaction. The issue is specifically that the purchased goods were not contained in the package delivered to me. I understand that the carrier’s records indicate that a parcel was delivered, but the delivery confirmation does not establish that the actual merchandise ordered from Amazon was present inside the parcel. I am able to provide evidence supporting my statement, including the Amazon order confirmation, details of the card transaction, shipping and tracking information, photographs of the package and its contents, communications with Amazon, and any other documentation connected with the merchant’s investigation. I am also willing to provide further information or documentation if Revolut requires it as part of its assessment. I understand that Revolut will conduct its own review and determine whether the circumstances meet the relevant requirements for a dispute. I would therefore appreciate a review of the transaction taking into account the actual contents of the package I received and the supporting evidence available. I have attempted to resolve the matter directly with Amazon and have cooperated with the merchant throughout the process, but I have still not received the merchandise or a corresponding refund. Please let me know what steps I should take to formally proceed with the dispute and whether any additional documentation is required. I am prepared to cooperate fully with Revolut’s investigation and provide any relevant evidence requested. Thank you for reviewing my case and for your assistance with this matter. I would appreciate confirmation of the next steps and any further information needed to complete the dispute review.
