Greetings. I am experiencing a serious issue with a recent Amazon order. Upon receiving the package, I discovered that the box delivered to me was completely empty. I reported this incident immediately, and a customer service representative was very accommodating at first, promising a full refund. However, the situation then went completely out of control: the funds never arrived in my account, and my account access was suddenly blocked. Currently, the support team is completely ignoring my inquiries. This is a highly frustrating situation, and I am really counting on your help to get it resolved.
