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Dear Revolut Support, I am writing to request your urgent assistance regarding an Amazon purchase that remains unresolved despite my repeated efforts to communicate with the merchant and find a reasonable solution. On 2 September 2026, I placed Amazon Order No. 113-8798679-9738620 with a total value of USD 2,943.00. The order consisted of five iPads and two pairs of AirPods, which Amazon dispatched in separate packages to my residential address in Delaware. The shipments were marked by Amazon as delivered, and I accepted the packages believing they contained the products I had purchased. However, after carefully opening and checking the packages, I discovered that the five iPads and two pairs of AirPods were not present. This was extremely concerning and upsetting because I had paid the full amount of USD 2,943.00 in good faith for these products, yet I never received the goods I had paid for. As soon as I became aware of the problem, I contacted Amazon and reported the issue without delay. I immediately requested that the merchant investigate what had happened and determine where the missing products were. During the following weeks, I made every effort to cooperate fully with Amazon's investigation. I responded to communications promptly, answered all questions truthfully, provided the information and documentation requested, and remained available whenever Amazon required additional clarification. I did everything possible to demonstrate that I was genuinely trying to resolve the situation and had not received the products for which I was charged. Throughout this process, I acted honestly and in good faith and gave Amazon every reasonable opportunity to investigate the matter and provide a solution. I was patient and cooperative because I genuinely expected Amazon to recognize the seriousness of the situation and either replace the missing products or issue a full refund. Unfortunately, despite my repeated communications, cooperation, and continued attempts to obtain an explanation and resolution, Amazon ultimately declined to provide a satisfactory outcome. This has left me in an extremely frustrating and distressing situation because I am without the five iPads and two pairs of AirPods and, at the same time, without the USD 2,943.00 that I paid for them. It is particularly upsetting to have spent such a significant amount of money on products that were never received and then be unable to obtain a resolution from the merchant despite making every reasonable effort to do so. I want to emphasize that I did not immediately contact Revolut or attempt to bypass Amazon's dispute process. I first contacted the merchant directly, reported the problem promptly, participated fully in its investigation, answered its questions, provided the requested information, and waited for Amazon to resolve the matter. I made numerous attempts to communicate with Amazon because I genuinely wanted to resolve the situation directly and avoid involving my card issuer. Unfortunately, those efforts were unsuccessful, and I have now exhausted the reasonable options available to me through the merchant. I therefore respectfully request that Revolut's disputes team carefully review my case and initiate the chargeback process for the full amount of USD 2,943.00 on the basis that the goods I paid for were not received. I am prepared to provide all relevant evidence supporting my claim, including the Amazon order information, payment details, delivery information, communications with Amazon, and any other documentation that may assist Revolut in reviewing the transaction. I sincerely hope that Revolut will consider the circumstances of this case and the considerable efforts I made to resolve the matter before requesting assistance. I have acted responsibly and in good faith from the moment I discovered that the products were missing, and I have continuously tried to cooperate with Amazon and find a fair solution. It is extremely difficult and frustrating to be left without both the products and a substantial amount of money after following the merchant's investigation process and waiting for a resolution that never came. I respectfully ask Revolut to review the evidence submitted with my claim and assist me in recovering the USD 2,943.00 that I paid for products I never received. I would be very grateful for your assistance in bringing this matter to a fair and final resolution, as I have already made every reasonable effort to resolve it directly with Amazon. Thank you sincerely for your time, attention, and consideration of my claim. I greatly appreciate the assistance of Revolut's disputes team and hope that, after reviewing the evidence and circumstances, you will be able to help me recover the funds for the goods that were never received.