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Dear Revolut Support, I am writing to respectfully request your assistance in disputing a transaction related to an Amazon purchase for which I paid a total of $2,547 but did not receive the merchandise I purchased. On September 2, 2026, I placed an order with Amazon under Order No. 112-2670735-0335431. The order contained three Apple iPads, which were intended to be delivered to my residential address in the state of Delaware. When the shipment arrived, it was represented as having been successfully delivered to my address. I accepted the package in good faith, believing that it contained the three iPads specified in my order. However, when I opened the package and inspected its contents, I discovered that the box was empty and that none of the products I had purchased were actually inside. In other words, although the shipment was recorded as delivered, I did not receive the merchandise for which I was charged $2,547. As soon as I discovered that the package was empty, I took the matter seriously and contacted Amazon to report the problem. I explained that the package had arrived without the items that were supposed to be inside and requested that Amazon investigate the circumstances surrounding the shipment and delivery. I made every reasonable effort to cooperate with the merchant and provide the information necessary for them to review the situation. I understood that Amazon might need time to examine its order records, shipment information, delivery records, and other relevant details, and I therefore remained patient and cooperative throughout the process. I communicated with Amazon customer service regarding the matter and clearly explained that I had received an empty package rather than the three iPads that I had purchased. I was prepared to provide any additional information or documentation that might reasonably be required to establish what happened. Despite my efforts to resolve the matter directly with Amazon, however, I was unable to obtain the merchandise or a refund of the $2,547 payment. The fact that the shipment was marked as delivered does not change the essential issue that the actual products purchased were not received. I physically received a package, but the package did not contain the three iPads that were the subject of the transaction. I therefore did not receive the goods for which my Revolut account was charged. I believe it is important to emphasize that I am not attempting to dispute a legitimate purchase simply because I changed my mind or because I no longer wanted the products. I placed the order intentionally, paid the requested amount, and expected to receive the three iPads. My issue is specifically that the merchandise was missing from the package when it arrived. I reported the problem after discovering it and attempted to resolve the situation directly with the merchant before seeking assistance from Revolut. I have acted honestly and in good faith throughout this entire process and have made every reasonable effort to give Amazon an opportunity to investigate and correct the situation. Unfortunately, those efforts have not resulted in the return of my funds or delivery of the merchandise. I am therefore requesting that Revolut review the transaction and determine whether it qualifies for a chargeback or other applicable dispute process. The disputed transaction relates to the Amazon order dated September 2, 2026, Order No. 112-2670735-0335431, with a total purchase amount of $2,547, for three Apple iPads. The shipment was delivered to my residential address in Delaware, but the package I received was empty and did not contain the purchased items. I respectfully ask Revolut to investigate the transaction and the circumstances surrounding the delivery and to assist me in recovering the funds that were charged for merchandise I never received. I am willing to provide supporting documentation, including the Amazon order information, transaction details, correspondence with Amazon, delivery information, photographs or other evidence relating to the package, and any additional information that Revolut may require in connection with its investigation. I understand that Revolut must conduct its own review and that the outcome of a chargeback request depends on the applicable dispute rules and evidence available. Nevertheless, given that I paid $2,547 for three specific products and received an empty package instead of those products, I respectfully ask that my case be reviewed carefully and that the appropriate dispute procedure be initiated if the transaction meets the relevant requirements. I have already spent considerable time attempting to resolve this matter directly with Amazon and would greatly appreciate Revolut's assistance at this stage. My intention throughout this process has simply been to obtain either the merchandise that I purchased or the return of the money that was charged to me for merchandise that I did not receive. Since neither outcome has occurred despite my attempts to resolve the matter with the merchant, I am now asking Revolut to review the transaction and help me pursue the appropriate remedy. Thank you for taking the time to review my dispute and for considering the documentation and circumstances surrounding this transaction. I sincerely appreciate Revolut's assistance and respectfully request that you investigate the matter, advise me of any additional information or evidence required, and assist me with recovering the $2,547 charged for the Amazon order if the transaction is eligible for a chargeback. I look forward to your response and to providing any further information necessary to support my claim.


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