I am writing to initiate a chargeback for a transaction made with Amazon. The reason for this dispute is that the merchant did not deliver the goods I purchased.
When the delivery was dropped off, I opened the package only to find it completely empty. I immediately contacted their customer support via chat to report the issue. The representative I spoke with acknowledged the problem and confirmed they would issue a full refund to my original payment method. I waited several days, but no credit ever appeared on my bank statement.
When I tried to log back into the website to check the status of my refund, I discovered that my account had been deactivated without any warning. They are now completely ignoring all my messages and emails. Since the merchant has kept my money without providing the item and refuses to communicate with me, I am requesting your help to recover my funds.
