Dear Revolut Support, I am contacting you to request assistance with disputing an Amazon transaction relating to an order for which I paid a total of $1,991.96 but did not receive the merchandise I purchased. The transaction concerns Amazon Order No. 111-5348338-3396236, placed on September 6, 2026. The order contained one iPad A17 Pro, one Garmin Forerunner, one pair of AirPods Max, one Apple Pencil (USB-C), and two Meta Quest 3S devices. These were specific products that I intentionally ordered and paid for through Amazon, expecting all of the items to be delivered to my residential address. The shipment was marked by the carrier as successfully delivered, and I accepted the package believing that it contained the merchandise listed in my order. However, after opening and inspecting the package, I discovered that the ordered products were not inside. The package did not contain the merchandise I had paid for, and I therefore did not receive the goods associated with the transaction. I promptly contacted Amazon after discovering the issue and reported that the shipment had arrived without the purchased items. I gave Amazon a reasonable opportunity to investigate and resolve the matter directly. During this process, I communicated with Amazon customer service, provided the requested information, and fully cooperated with the merchant's investigation. I also made repeated efforts to obtain a resolution without involving my financial institution. Despite these efforts, I have not received the merchandise or an appropriate refund for the $1,991.96 that was charged. I am therefore asking Revolut to review this transaction and determine whether it qualifies for a chargeback or another applicable dispute process. My dispute specifically concerns the non-receipt of the merchandise purchased in this transaction. It is not related to product quality, a change of mind, or dissatisfaction with the items. The issue is that the products for which I paid were not actually received. Although the shipment was recorded as delivered, the delivery status does not change the fact that the merchandise was missing from the package when I received and opened it. I paid a total of $1,991.96 for these specific products and reasonably expected to receive the complete order. I have made every reasonable effort to resolve the matter directly with Amazon and have acted honestly and cooperated with the merchant throughout the process. I am prepared to provide all relevant supporting documentation, including the Amazon order confirmation, transaction information, delivery records, photographs of the package and its contents, communications with Amazon, details of the investigation, and any other evidence Revolut may require. I understand that Revolut must independently review the circumstances and determine whether the transaction meets the applicable requirements for a chargeback or other dispute procedure. Nevertheless, given that I was charged $1,991.96 for specific merchandise that I did not receive, I respectfully ask that Revolut carefully review my case and assist me in recovering the disputed funds if the transaction is eligible under the applicable dispute rules. I am fully prepared to cooperate with the investigation and promptly provide any additional information necessary. Thank you for taking the time to review my dispute and for considering the circumstances and supporting documentation. I look forward to your response and to providing any further information required to support my claim.
