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Hello,

I would like to dispute the payment for Amazon order 113-2624858-9004221, which contained two Apple 2026 MacBook Air 15-inch laptops with M5 chips, 16GB unified memory, and 512GB SSDs in Silver.

The parcel was delivered, but it was empty—neither laptop was inside. I reported this to Amazon customer support that same day. The representative told me that the items would not be sent and that a refund had already been processed.

The following day, Amazon blocked my account. Since then, I have been unable to resolve the matter, and my requests for assistance have gone unanswered.

Please review this transaction and confirm whether the promised refund has been credited to my account. If it has not, I would like to initiate a chargeback for goods not received. I can provide the order details and my correspondence with Amazon to support the dispute.

Thank you for your assistance.